We’re open 24 hours a day, 365 days a year. There will always be a trained member of staff at the other end of the phone dealing with bookings or queries.You can come to our Smart Executive headquarters at any time to seek lost property or pay deposits.
+
You can call at any time for a taxi. The vast majority of the time, we are able to send a taxi immediately. If you’re booking a taxi to be at an event for a certain time or need a 6-, 7-, or 8-seater wheelchair vehicle, it is always advisable to pre-book to ensure we can get you a taxi on time during busy periods.
+
This depends on where you’re travelling from, but we always advise that you plan to arrive at the airport (3 hours), train station, restaurant, etc. 40 minutes + travelling times (our staff can advise you on this) before you need to be there. That way, if there are unforeseen problems such as slow-moving traffic, road closures, or other problems beyond our control, you should still be able to make your connection without issue. It’s your responsibility to ensure that your travel plan allows for every eventuality.
+
Unfortunately, we cannot guarantee to get you to a specific location at any agreed-upon time. We are occasionally subject to unavoidable circumstances such as bad weather, road closures, breakdowns, driver emergencies, demand and other issues that may result in delays to the service. Therefore, it is vital that you always give yourself surplus time (we recommend 40 minutes plus travel time) to arrive at any destination. We’re not able to pay compensation or refund the cost of a journey under any circumstances, so please make sure you book transport for time-sensitive commitments with ample extra time to accommodate.
+
We would love to hear your feedback so we can keep improving our business. Please provide full details in an email to [email protected] of where your taxi was booked from and to, your name, and telephone number. and description of what happened (good or bad), and a member of our specialised complaints team will respond to you within 24-48 hours (if not sooner). We are unable to handle feedback and complaints over the phone or in person at the office.
+
Drivers aren’t aware of the prices of journeys in advance, so fixed prices are only available if you request them from a call taker in our office or book on our app. Our call takers use a digital pricing system that utilises GPS technology, providing you with a fair and accurate price beyond what a driver can offer from memory or experience. If your taxi has not been dispatched and you forgot to request a set fare, please call the office.
+
Yes! Our drivers are equipped with chip and PIN card readers with additional contactless capabilities. You can pay for any journey by card and get a receipt from the driver. Card payments are an easy and secure transaction in which we don’t receive any of your card details. Alternatively, you can use our secure online booking portal to get a price and pay for your journey by card in advance without having to speak to an operator. If you do call the office, our operator can also take payment by sending you a secure payment link while you are on the phone.
+
We do have some drivers who carry dogs; we would always advise you to call the office and book in advance, and our call centre team can let you know if we can fulfil your booking. There is an additional fee of £2 that will be added to your fare.
+
Yes, we have many vehicles that carry wheelchairs (but they do not all work at the same time). We would recommend that you call the office to check for an immediate booking, and we would also advise booking this type of vehicle a few days before travel.
+
Yes, we have many vehicles that carry wheelchairs (but they do not all work at the same time). We would recommend that you call the office to check for an immediate booking, and we would also advise booking this type of vehicle a few days before travel.
+
Terminal 1:
Meet and greet
Drivers will wait right in front of the doors, so they will be the first person everyone sees when coming through into the arrivals hall. (Their is a pillar which our driver will stand in front of; this is also where the Emirates chauffeur person stands.)
If not meet and greet
Passengers are instructed to wait by the information desk (this is to the right after walking through the doors into the terminal next to the "Spar" shop). Our driver will park up and go into the terminal to collect them using the description given of their clothing or a phone call when inside looking for their passenger.
Terminal 2:
Meet and Greet
Our driver is instructed to stand behind the barriers, right in front of the doors, so that they are the first person everyone sees when coming out. As the signal is bad and sometimes passengers do walk out and not notice their name board, if they can't find their driver, we instruct them to wait by the Starbucks condiments area. Starbucks is right in front of them when arriving in the arrivals hall.
If not meet and greet
Passengers are instructed to take a left after coming into the arrival hall and head down past the fast food restaurant and into the west car park. There are express pickup bays in this car park, and this is where they will meet the driver. When the driver calls the customer, they should pick an express pick-up zone to meet at "pick-up zone "D," for example.
Terminal 3:
Meet and Greet
Drivers are instructed to stand right in front of the doors that passengers use to enter the arrival hall. They must park in the multi-story car park so they don't have to walk far to their car after collecting passengers.
If not meet and greet
We advise passengers to go up the escalator to the left on the exit doors and head across the tunnel into the multistory car park. Our driver can then easily pull up to the doors that are at the end of the tunnel. For passengers with a lot of luggage, they will have to exit the terminal and head straight across the multi-story car park. You can just wait at the bottom of the escalator, and the driver can collect them from here, and they can use the lift if the driver has had to park on a higher level.
+